The OmniMind Vision

In a world where customers interact with your brand through dozens of channels, traditional fragmented systems create chaos. OmniMind is a single intelligence that sees, understands, and processes every interaction regardless of the channel.

We don't just automate processes. We create an intelligent ecosystem where every customer touchpoint enriches the overall picture, and AI continuously learns and improves customer experience.

OmniMind Platform

Unified platform for all communication channels

Unified Intelligence Layer

Central engine that analyzes all interactions in real-time, regardless of channel

Omnichannel Orchestration

Seamless coordination between chatbots, contact center, email, messengers, and social networks

Complete customer history in a unified interface: all interactions, preferences, purchases, and behavioral patterns

360° Customer View

Intelligent Routing

Automatic request distribution based on complexity, priority, customer history, and resource availability

Real-time Analytics

Instant analytics across all channels: sentiment analysis, bottleneck detection, performance metrics

Predictive Insights

Smart algorithms predict customer needs, churn risks, and optimal outreach timing

Our Solutions

Comprehensive tools for every business need

Predictive Insights

• Contextual understanding in multiple languages

• Training on your knowledge base

• Escalation of complex cases to humans

• Continuous self-learning based on feedback

OmniMind Contact Center

• ntelligent operator assistance with real-time suggestions

• Automatic call transcription and analysis

• Multilingual support 24/7

• Integration with Smart Agents for hybrid workflow

OmniMind CRM Suite

• CRM - complete customer interaction history

• XRM - management of any business relationships

• HRM - HR automation and team management

• PRM - partner and distributor management

OmniMind Mobile

• Native iOS and Android applications

• Push notifications and in-app messaging

• Integration with all platform channels

• Offline mode and synchronization

OmniMind Back Office

• Internal process automation

• Document workflow and approvals

• Integration with legacy systems

• No-code workflow builder

OmniMind Analytics

• Custom dashboards for each role

• Predictive analytics and machine learning

• Real-time KPI monitoring

• Automatic insights and recommendations

OmniMind CMS

• Knowledge base management

• Corporate portals

• Customer self-service portals

• Multilingual content

Custom Development

• Development for your specific requirements

• Integration with any systems

• White-label solutions

• API-first architecture

How We Combine Components into Solutions

Real-world applications of the OmniMind platform

OmniMind HybridSupport Engine

Components: Smart Agents + Contact Center

Solution: Intelligent support system where automation and humans work as a unified team. Chatbot handles first-line support across all channels, automatically escalating complex requests to operators with full context. The system continuously learns and optimizes performance.

Result: 75-85% of requests resolved automatically, 3x faster resolution time, and 60-70% cost reduction.

OmniMind CX Cloud for Enterprise

Components: Smart Agents + Contact Center + CRM + Analytics + Mobile

Solution: Full-featured enterprise platform for customer experience management handling millions of interactions per month. Intelligent automation processes standard requests, complex cases are transferred to specialists, all data is aggregated in unified CRM, and management sees real-time metrics on any device.

OmniMind Workspace

Components: CMS + HRM + Back Office + Smart Agents + Analytics

Solution: Corporate platform for internal process automation. Employees find information in knowledge base, ask HR bot questions, request time off and business trips, approve documents. Management sees metrics on department efficiency, staff workload, and operational costs.

OmniMind Project Hub

Components: CRM + PRM + Back Office + Contact Center + Analytics

Solution: B2B platform for project and contractor management. Unified system for partner coordination, document workflow and approval automation, deadline and budget control. Contact center coordinates communication with multiple stakeholders. Real-time analytics on project status, finances, and performance.

The OmniMind Advantage

Real-world applications of the OmniMind platform

True Omnichannel Intelligence

Not just channel integration, but a single mind that understands context regardless of where the conversation started and where it continues.

Self-Learning System

Our platform continuously learns from every interaction, becoming smarter each day without the need for manual retraining.

Global Ready, Locally Optimized

Support for multiple languages and cultural nuances, while adapting to each market's specifics.

Real-Time Everything

Instant data synchronization between all platform components - no delays, no data silos.

Enterprise-Grade Security

ISO 27001, GDPR compliance, end-to-end encryption, regular security audits, and full data sovereignty.

Built to Scale

From a startup with 100 interactions per day to enterprise with millions of interactions per month - architecture grows with you.

White-Label Ready

Complete customization for your brand - from UI to email templates and mobile apps.

API-First Architecture

Open APIs for integration with any systems, webhooks for real-time events, SDKs for developers.

Technology Stack

AI & Machine Learning

Security & Compliance

• Natural Language Processing - text understanding and generation in multiple languages

• Sentiment Analysis - customer emotional tone detection

• Intent Recognition - automatic user intent determination

• Predictive Analytics - behavior and needs forecasting

• Voice AI - speech recognition and synthesis

• Computer Vision - image analysis for visual search and verification

• ISO 27001 Certified - international information security standard

• GDPR Compliant - European data protection regulations compliance

• SOC 2 Type II - operational process reliability confirmation

• End-to-End Encryption - all data encryption

• Regular Penetration Testing - continuous vulnerability checks

• Role-Based Access Control - granular access management

Implementation Process

Your journey to intelligent customer experience

1

Discovery & Design

• Deep analysis of current processes

• Customer journey mapping across all touchpoints

• Existing systems and data audit

• KPI and success metrics definition

• Target architecture design

2

Platform Setup

• Cloud infrastructure setup

• Core platform configuration

• Integration with existing systems

• Data migration

• Security hardening

3

Smart System Training & Customization

• System training on your knowledge base

• Conversation flows setup

• UI/UX customization for your brand

• Dashboards and reports creation

• Automation rules configuration

4

Team Training

• Platform administrator training

• Operator training sessions

• Management workshops

• Internal documentation creation

• Support process setup

5

Pilot Launch

• Launch with limited audience

• Workflow A/B testing

• User feedback collection

• Performance optimization

• System model fine-tuning

6

Full Rollout

• Gradual transition of entire audience

• Stability and performance monitoring

• Real-time team support

• Knowledge transfer

• Celebration 🎉

7

Continuous Optimization (ongoing)

• Regular metrics analysis

• System model updates

• New features addition

• Infrastructure scaling

• Quarterly business reviews

Let's Build the Future of Customer Experience Together

Ready to transform your customer interactions with unified intelligent automation?